Business Governance and Compliance Manager

Job Introduction

To lead, develop and continuously improve Gleeson Homes' Governance and Compliance Management Framework, ensuring robust systems, controls and governance are embedded across all business functions.

The role is responsible for creating, maintaining and enhancing the Company's Quality Management System (QMS), overseeing compliance with internal policies, procedures, regulatory requirements and industry standards, and providing independent assurance to the business on the effectiveness of its operational controls.

Working collaboratively with regional and central teams, the Business Governance & Compliance Manager will drive a culture of quality, compliance, continuous improvement and accountability, supporting the delivery of high-quality homes, excellent customer outcomes and effective risk management across the organisation.

Key Accountabilities

Quality Management System

• Be instrumental in launching, then own, maintain and continuously improve the Gleeson Homes Quality Management System (QMS), ensuring it remains relevant, effective and aligned to business objectives.
• Manage the document control and change management process, ensuring policies, procedures, standards and guidance documents are created by each department, regularly reviewed, approved and communicated.
• Ensure quality standards and controls are embedded across all business functions, including but not limited to Health & Safety, Construction, Technical, Commercial, Customer Care, Land, Planning, Sales and Marketing.
• Monitor compliance with company policies, processes and operating procedures and identify opportunities for improvement.

Compliance & Assurance

• Develop and implement an annual Quality and Compliance Assurance Programme covering operational, functional and regional reviews.
• Conduct compliance reviews and audits to assess adherence to company policies, regulatory requirements and approved business processes.
• Provide independent assurance to the Executive Team and senior management regarding compliance performance, control effectiveness and areas of risk.
• Investigate quality, compliance and governance issues, identifying root causes and ensuring effective corrective actions are implemented.
• Working in conjunction with the Group audit function and regional management, maintain oversight of non-conformances, audit actions and improvement plans, ensuring timely resolution and closure.

Continuous Improvement

• Analyse trends, audit findings, customer feedback, complaints, defects, compliance breaches and lessons learned to identify improvement opportunities.
• Facilitate continuous improvement initiatives aimed at improving efficiency, reducing risk, enhancing customer outcomes and strengthening operational controls.
• Encourage a culture where best practice, shared learning and continuous improvement are actively promoted throughout the organisation.
• Benchmark quality and assurance practices against industry standards and recommend enhancements where appropriate.

Stakeholder Engagement

• Act as the Company's subject matter expert on quality and compliance matters.
• Build strong relationships with Regional Managing Directors, Group audit, functional leaders and operational teams to ensure consistent application of standards.
• Provide guidance and support to managers in relation to quality assurance, compliance requirements, governance expectations and process improvement.
• Work with Learning and Development to design and deliver quality and compliance training programmes where necessary.

Reporting & Governance

• Coordinate the annual management review process, providing analysis of quality performance, audit outcomes, customer satisfaction measures, compliance trends and improvement activities.
• Prepare regular reports and management information for the Executive Team, Board and relevant committees as required.
• Support risk management activities through the identification, monitoring and reporting of quality and compliance risks.
• Maintain appropriate records and evidence to demonstrate compliance with relevant standards and internal requirements.

Supply Chain Quality

• Manage quality and compliance assessments of suppliers, subcontractors and third-party partners as required.
• Monitor supplier performance and identify opportunities to improve quality outcomes, consistency and compliance standards.
• Support procurement and operational teams in driving supply chain quality improvements.

Environment, Health & Safety Responsibilities

• Take reasonable care for your own health and safety and that of others who may be affected by your work.
• Comply with all Gleeson Environment, Health and Safety policies, procedures and standards.
• Support the integration of quality, environmental and health and safety management systems throughout the business.
• Promote a positive culture of compliance and risk awareness.

Skills, Knowledge and Experience

Essential

• Significant experience within construction, housebuilding or a related sector.
• Experience of designing, implementing and maintaining Quality Management Systems.
• Experience of working with senior leaders and influencing business-wide improvement programmes.
• Strong understanding of quality assurance, compliance, governance and risk management principles.
• Experience conducting audits, investigations and compliance reviews.
• Experience of managing improvement plans and driving organisational change.
• Demonstrable knowledge of ISO 9001 and quality management principles.
• Lead Auditor qualification or equivalent auditing experience.
• Strong analytical, problem-solving and reporting skills.
• Excellent stakeholder management and communication skills.
• Proficient in Microsoft Office applications and process mapping tools.
• Ability to work effectively across multiple functions and regions.

Desirable

• Chartered Quality Institute (CQI) membership or equivalent quality qualification.
• Knowledge of construction-related legislation and regulatory frameworks.
• Experience of Integrated Management Systems (IMS).
• Knowledge of ISO 14001 and ISO 45001.
• Understanding of lean process improvement methodologies.
• Experience within volume housebuilding.

Benefits:

• Generous holiday entitlement of 26 days per annum + bank holidays
• Choice of company car/ car allowance
• Discretionary Bonus Scheme
• Holiday Buy Back Scheme
• Company Pension Scheme
• Private Medical Insurance Scheme
• Healthshield membership
• Life Assurance Scheme
• Share Purchase Plan
• Highstreet/ Store Discounts
• Development Opportunities