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IT Helpdesk Analyst

Job Introduction

Gleeson Homes are currently undergoing a period of rapid growth with IT being one of the key business support functions. Dealing with the day to day support of our IT systems you will work alongside our IT Manager and be responsible for handling, recording and resolving a wide range of support issues.

This will be a demanding role and you will need to demonstrate previous experience of working in a helpdesk environment and be able to meet the IT support demands of a growing company. This role would suit someone who has previous experience of working in a busy helpdesk environment with knowledge of Microsoft technologies and cloud computing.

Role Responsibility

Desktops, laptops and tablets user support up to 470 users spread over 10 permanent sites and up to 65 temporary sites at present and currently increasing:-

  • Resolution of all incidents both remotely and face to face, from initial contact through to problem resolution including occasional out of hours support
  • Resolve issues as the first point of contact whenever possible
  • Hardware build, configuration and deployment
  • Windows 7, 8 and 10 support
  • Office 2010 and 2017 support
  • Network printer support

Microsoft Office 365 support and administration:-

  • User account management
  • SharePoint support
  • Lync configuration and support

Active Directory administration:-

  • User account setup and administration

Deployment and management of mobile and fixed telephony:-

  • Hardware configuration
  • User access and permission management

The Ideal Candidate

  • Excellent time management
  • Ability to work to deadlines
  • Team player, with the ability to work in a standalone environment
  • Full driving license
  • The ability to travel and stay away over night as required

Experience and knowledge of:-

  • Windows 7, 8, 10
  • Microsoft  Office 2010, 2017
  • SharePoint
  • Microsoft Lync
  • Microsoft Intune
  • Active Directory

Package Description

  • Generous holiday entitlement of 26 days per annum + bank holidays
  • Choice of company car or car allowance
  • Discretionary Bonus Scheme
  • Holiday Buy Back Scheme
  • Company Pension Scheme (with company and voluntary contribution)
  • Private Medical Insurance Scheme (upon successful completion of probationary period)
  • Healthshield membership (upon successful completion of probationary period)
  • Life Assurance Scheme
  • The opportunity to join our Share Purchase Plan upon completion of a year working with Gleesons

About the Company

Gleeson Homes specialises in building low cost homes on brownfield sites across the North of England, transforming areas of derelict land into brand new communities of new homes which are priced to suit local people.

Gleeson Homes, building in excess of 1,000 houses per year is expanding in a rapid and controlled manner throughout the North of England and The Midlands.  We are currently opening Area Offices at the rate of one per year.

Gleeson Homes and Regeneration

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