Senior IT Helpdesk Analyst

Job Introduction

Gleeson Homes are currently undergoing a period of rapid growth with IT being one of the key business support functions. Dealing with the day-to-day support of our IT systems you will work alongside our IT Manager and be responsible for handling, recording, and resolving a wide range of support issues.

This will be a demanding role and you will need to demonstrate previous experience of working in a helpdesk environment and be able to meet the IT support demands of a growing company. This role would suit someone who has previous experience of working in a busy helpdesk environment with knowledge of Microsoft technologies and cloud computing.

Travel between office locations and sites will be necessary to support our user base and assist in project deployment.

Role Responsibility

The successful candidate will assist in supporting hardware and software for a growing user base of 500 users spread over 10 permanent sites and over 80 temporary sites:

• Working within the helpdesk function to assign incidents within the team and see them through to resolution
• Provide overall application support, including monitoring of helpdesk system for any application/hardware related issues providing an escalation point for 2nd line support escalations.
• Liaise with 3rd party application providers to resolve any support issues logged, through to conclusion
• Contribute to reviews with 3rd parties and suppliers in relation to software and services provided
• Support the Business Analyst Team and wider IT Team in ticket review, problem solving and resolution. Suggesting improvements through the demand process.
• Providing support to regional teams including regular face-to-face visits
• Responsible for providing excellent customer service in all interactions with customers
• Resolve issues as the first point of contact whenever possible

Required Skills:

• Hardware build, configuration and deployment
• Windows 10 support
• Office O365 support
• Network printer support
• SharePoint
• Microsoft Teams
• Microsoft Autopilot/Intune
• Azure Active Directory

Microsoft Office 365 support and administration:

• User account management
• SharePoint support

Active Directory administration:

• User account setup and administration

Deployment and management of mobile and fixed telephony:

• Hardware configuration
• User access and permission management
• Mobile Device Management software

Previous experience with COINS ERP would be advantageous.

The Ideal Candidate

• Excellent time management
• Ability to work to deadlines
• Comfortable in an agile and fast paced environment.
• Superb communication skills.
• Ability to work independently and with others.
• Extremely organised with strong time-management skills.
• A continuous improvement mentality.
• Experienced working with Microsoft applications (Excel, PowerPoint, SharePoint), JIRA and COINs.
• An eagerness to learn and progress.
• Team player, with the ability to work in a standalone environment
• Full driving license
• The ability to travel and stay away over night as required

Experience and knowledge of:

• Microsoft Windows (Windows 10)
• Microsoft Office 365
• SharePoint
• Microsoft 365 admin centre
• Microsoft Intune
• Active Directory
• COINS

Package Description

• Generous holiday entitlement of 26 days per annum + bank holidays
• Choice of company car or car allowance
• Discretionary Bonus Scheme
• Holiday Buy Back Scheme
• Company Pension Scheme
• Private Medical Insurance Scheme
• Healthshield membership
• Life Assurance Scheme
• The opportunity to join our Share Purchase Plan upon completion of a year working with Gleesons

Why Gleeson?

Gleeson is the best housebuilder in the UK, we are changing lives by building affordable, high quality homes where they are needed for the people who need them the most. At £130k our average selling price is half that of other housebuilders and this is what sets Gleeson out from the rest. We achieve this by working collaboratively, employing passionate individuals and are respectful to all our employees, customers and subcontractors.  

Gleeson is a listed PLC valued at over £0.5 billion with a share price growing 14% pa over the last five years and is the most highly rated housebuilder on the stock market. Gleeson is a highly profitable business with ambitious growth plans and is poised to continue growing at a rapid pace. Dynamically led by the strongest management team in the sector Gleeson are delivering high margins, higher growth and have the cash resources to continue growing. To support this growth we are looking for ambitious, results driven individuals with a desire for progression to join our ever expanding team.

As an employee of Gleeson you will not just be an employee but a member of the Gleeson family, a collaborative team that treats each other with respect. Here at Gleeson we are passionate about developing and supporting our employees to work to the best of their potential and encourage progression from within.

Gleeson Homes